A human, not an LLM auto-reply
Every inbound goes to a real person on the team. We do not run AI agents on this inbox; the founders read it daily.
Median first reply, under 3h
We answer fast, and we answer ourselves
One inbox per topic so nothing gets dropped. No bots, no auto-reply sequences, no drip campaigns. A founder reads every inbound.
Pick the right door
Three inboxes, no triage
SalesSupportPress & partnerships
sales@overads.io
Pricing questions, security review, or a buying conversation. We answer in business hours, same day.
Open in mailsupport@overads.io
Existing customers, account issues, anything broken. Use the in-app chat for the fastest path.
Open in mailpress@overads.io
Stories, podcasts, integrations, joint webinars. The boring corporate-development inbox too.
Open in mailWhat to expect
When you write, this is what happens
Median first reply under three hours
Measured across the last 90 days, business-day inbound only. Weekend notes get a same-Monday reply.
No CRM enrichment, no sales sequences
We will not enrich your email and drip you. If you write to us, you get a reply. That is the whole loop.
How we handle your message
No bots, no triage tax.
We answer email the way operators want their own customers to answer them. Every inbound goes to a real person within hours, not days. The founders read the sales and press inboxes daily. Support is staffed during business hours in IST and PST, with an on-call rotation that pages for incidents outside those windows.
We do not enrich your email and drip you. We do not run a CRM-driven sequence after you reply. We do not auto-send calendar links and pretend they came from a human. If you write, you get a person. That is the entire loop, and it is the same loop we ask our customers to give to their own inbound leads.
Three inboxes keep the routing simple. Pricing, security reviews, and buying conversations go to sales. Existing-account issues and product questions go to support. Stories, podcasts, integration ideas, and the boring corporate-development email go to press. If you are not sure which one fits, default to hello and we will route you internally.
For existing customers the in-app chat is faster than email because we get the workspace context for free. If something is broken in your account, that is the right path. For anything else (a feature request, a hot take on the roadmap, a public thank-you you want us to know about), email is fine.
Contact FAQ
Questions before you write.
How quickly will I hear back?
Median first reply is under three hours on business days, measured across the last 90 days. Notes sent at the weekend get a same-Monday reply. Anything labelled urgent in the subject line jumps the queue.
Can I book a demo before I sign up?
Yes. Write to sales@overads.io with a short description of your stack and we will send a 30-minute calendar link. We do not run sales sequences after the call. You either become a customer or you do not.
Do you respond to security questionnaires?
Yes, for Growth and Scale plan prospects. We turn around standard SIG, CAIQ, and bespoke questionnaires within 5 business days. Our current security posture and infrastructure summary lives at https://overads.io/legal/security.
What about DPA and processor-agreement requests?
Our standard DPA is published at https://overads.io/legal/dpa and is execution-ready as-is. For bespoke changes (custom subprocessor lists, region-locked processing, audit rights), write to sales@overads.io and we will route it to legal.
Where is your team based?
We are remote-first with team members across six time zones. We are async by default and meet in person twice a year. Customer support is staffed during business hours in IST and PST; out-of-band incidents page on-call.
Do you offer partner integrations or co-marketing?
We are open to integrations with ad networks, analytics platforms, and BI tools that fit the operator workflow. Write to press@overads.io with a one-paragraph fit case and we will reply within a week.