User data deletion
Last updated: May 22, 2026
You have the right to request permanent deletion of your overads account and all data associated with it at any time. This page explains exactly what gets deleted, what (if anything) we are legally required to retain, and how to submit your request.
How to request deletion
You can also delete your account directly from Settings → Account → Delete account inside the overads dashboard, which triggers immediate deletion without needing to contact us. Alternatively, follow the steps below.
1.Send a deletion request
Email hello@overads.io from the address associated with your overads account. Use the subject line Delete my account. No further information is required; we will verify your identity against your registered email.
2.We confirm within 2 business days
You will receive a confirmation email acknowledging your request. We begin the deletion process immediately upon verification.
3.Data is deleted within 30 days
All personal data, workspace data, connected ad account tokens, synced metrics, and AI suggestions are permanently deleted from our systems within 30 days of your confirmed request. Encrypted OAuth tokens are purged from AWS KMS simultaneously.
4.Deletion confirmation sent
Once complete, we send a final confirmation email. After this point, your data cannot be recovered.
What we delete
Upon a confirmed deletion request, the following data is permanently and irrecoverably removed from our systems:
- Your account profile (name, email address, password hash)
- All workspace data and settings
- Connected ad platform OAuth tokens (Meta, Google, Reddit, LinkedIn, X, Snapchat)
- Synced campaign metrics and performance data
- AI-generated suggestions and daily briefs
- Billing history and subscription records (where not required by law)
- Audit logs associated with your account
- All API keys issued to your workspace
What we retain
In limited circumstances, applicable law requires us to retain certain records even after a deletion request:
- Anonymised, aggregated analytics that cannot be linked back to you
- Records required by applicable law or tax regulations (typically 7 years)
- Fraud prevention records where legally permitted
Contact
For any questions about your data or this policy, contact our privacy team: